All rooms and suites in the main building include a free garage parking space (free choice of space). You can open the barrier with your room card. When leaving, the barrier opens automatically. Rooms and suites in the Lakeside Lodge and Das Steghaus also have a free parking space (underground parking subject to availability).

Yes, there is a charging station for your electric car in the underground garage (for a fee).

Rooms and suites are available from 3:00 PM on the day of arrival. On the day of departure, rooms must be vacated by 11:00 AM.

All pillows and blankets in the entire hotel are allergy-friendly. Please inform us of your allergies and intolerances in advance, and we will do our best to accommodate them. Please note that we cannot provide a 100% guarantee and cannot take responsibility – thank you!

Yes, dogs are very welcome. You can find more information about staying with a dog here.

All floors in the main building are easily accessible by elevator. The rooms and suites in the Lakeside Lodge and Das Steghaus can only be reached via stairs.

For security reasons, the elevator to the room floors only works with a valid room card. Simply hold your room card up to the reader and select the desired floor.

Alpenhotel Kitzbühel is situated directly on Schwarzsee in Kitzbühel. The historic city center of Kitzbühel and the legendary Hahnenkamm downhill race are only about a 20-minute walk away. 

We are happy to provide information about practicing doctors and dentists at the reception.

The following pharmacies are nearby:

• Stadtapotheke (Vorderstadt 15, Tel: +43 5356 62415)
• Rosen Apotheke (Jochberger Straße 5, Tel: +43 5356 62207)
• Sonnberg Apotheke (Kitzbüheler Straße 118, Tel: +43 5357 20277)

In Austria, winter tires are mandatory from November 1st to April 15th. Snow chains are not strictly required but are recommended to be carried in case of rapidly changing weather conditions in the Alps.

Various shopping options can be found in Kitzbühel’s historic city center, which is just a 20-minute walk away.

From Innsbruck, Alpenhotel Kitzbühel is accessible via the A12 motorway. Simply take the exit towards Brixental and St. Johann in Tirol, then continue in the direction of Hopfgarten and Kirchberg.

If you are coming from Munich, take the A8 and A93 motorways until you reach the A12. From there, take the Kufstein-Süd exit, which leads directly to Alpenhotel Kitzbühel at Schwarzsee.

For more information please check in here.

Yes, you can get off directly at the Kitzbühel Schwarzsee stop, which is about 500 meters from the hotel. We are also happy to pick you up free of charge from the train stations in Kitzbühel with prior arrangement.  

This is possible depending on availability. Please contact our reception team as early as possible.

Yes, we can store your luggage securely in our locked luggage depot at the reception. Please note that we do not assume liability for valuables. 

The best option is always to book directly through our website, by phone, or via email. This way, you get the best rates and exclusive benefits.

Cancellations are only valid in written form.

• From 3 days before arrival or in case of a no-show, we charge 80% of the booked stay.
• For cancellations between 28 and 4 days before arrival, we charge 50% of the total price.
• Up to 29 days before arrival, no cancellation fees apply.

Exception: Christmas, Silvester, Hahnenkamm Period (20.12.25 - 06.01.26 & 21.01.26 - 26.01.26)

• From 30 days before arrival or in case of a no-show, we charge 80% of the booked stay.
• For cancellations between 60 and 31 days before arrival, we charge 50% of the total price.
• Up to 61 days before arrival, no cancellation fees apply.

Yes, we kindly request a deposit of 50% of the total amount. You will find the details for the deposit in your booking confirmation and can make the payment via the "Deposit Online" button. After receiving the deposit, you will receive a deposit confirmation, and your booking will be finalized.

You can either transfer the bill in advance or pay it in cash, by debit card, Visa, MasterCard, or Diners at check-out.
Please note that the full amount must be settled at check-out – thank you!

Gift vouchers can be purchased directly at the reception or here.  

Yes, in your room, you will find a spa bag with cozy bathrobes and felt slippers. Towels are available in the spa area.

If you need laundry or ironing services, we recommend Textilreinigung Phönix in Kitzbühel, T.: +43 5356 63055.

Yes, our co-working space is freely accessible for anyone who needs a quiet moment to get important work done, even while on vacation.

Yes, our reception team is happy to assist with your request. In our organic farm shop, you will also find a selection of high-quality organic products from the region for yourself or your loved ones.

We’d be happy to bring an extra pillow or a wool blanket to your room upon request.

Yes, each room has a safe for storing your valuables. The in-room safe is insured up to EUR 1,000.00 and is available free of charge.

Yes, we offer a professionally equipped seminar room for up to 45 people, including access to the hotel terrace.

Yes! Our organic farm shop allows you to take home the flavors of the Kitzbühel Alps. Located next to the reception, it offers a selection of high-quality organic products sourced directly from local farms.

Your appearance contributes significantly to the stylish ambiance of our hotel. We kindly ask you to wear appropriate clothing and to refrain from wearing jogging suits, ski apparel, ski boots, flip-flops, bathrobes, or similar attire in the restaurant area.

The infinity pool is open daily from 07:00 to 19:00. The fitness room is available from 7:00 to 21:00.
The lake sauna is accessible from 11:00 to 18:00, and the sauna area is open from 13:00 to 19:00.
You can book treatment appointments from 10:00 to 19:00.

We offer a variety of massages, facials, manicures, pedicures, and other beauty treatments. You can find more details here.

No, we have deliberately chosen to keep our wellness area exclusively for hotel guests.

n the interest of sustainability, we avoid unnecessary miniature toiletries. Instead, you will find dispensers with soap and shampoo in your bathroom.

You can also purchase our in-house MAGDALENA’s made in Tyrol skincare line at the spa reception. MAGDALENA’s combines carefully selected natural ingredients with traditional craftsmanship, inspired by the nature of Tyrol.