Privacy

1. Data protection at a glance

General information

The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is any data that can identify you personally. For detailed information on the subject of data protection, please refer to our data protection declaration listed below this text.

Data collection on our website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find his contact details in the legal notice of this website.

How do we collect your data?

Your data is collected primarily when you provide it to us. This could be data that you enter in a contact form.

Other data is collected automatically by our IT systems when you visit the website. This is mainly technical data (e.g. internet browser, operating system or time of page access). This data is collected automatically as soon as you enter our website.

What do we use your data for?

Some of the data is collected to ensure error-free performance of the website. Other data may be used to analyse your user behaviour.

What rights do you have regarding your data?

You have the right to receive information about the origin, recipient and purpose of your stored personal data at any time. You also have the right to request the correction, blocking or deletion of this data. You can contact us at any time at the address given in the legal notice for this purpose and for further questions on the subject of data protection. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

You also have the right to request the restriction of the processing of your personal data under certain circumstances. For details, please refer to the data protection declaration under "Right to restriction of processing".

Analysis tools and third-party tools

When visiting our website, your surfing behaviour may be statistically analysed. This is done primarily with cookies and so-called analysis programs. The analysis of your surfing behaviour is usually anonymous; the surfing behaviour cannot be traced back to you.

You can object to this analysis or avoid it by not using certain tools. You can find detailed information on these tools and on your objection rights in the following data protection declaration.

2. General notes and mandatory information

Data protection

The providers of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.

When you use this website, several personal data are collected. Personal data is any data that can identify you personally. This data protection declaratio explains what data we collect and how we use it. It also explains how and for what purpose that happens.

We would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible.

Information on the responsible body

The data controller for this website is:

Alpenhotel Kitzbühel am Schwarzsee GmbH
Seebichlweg 37a
A-6370 Kitzbühel am Schwarzsee/Tirol

Telephone: +43 5356 64254 0
E-mail: info@alpenhotel-kitzbuehel.at

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke the consent you have already given at any time. All you need to do is send us an informal e-mail. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to object to data collection in special cases and to direct marketing (Art. 21 GDPR)

You shall have the right to object, on grounds relating to your particular situation, at any time to processing of your personal data which is based on point (e) or (f) of Article 6(1) GDPR, including profiling based on those provisions. The respective legal basis on which processing is based can be found in this data protection declaration. If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the purpose for the establishment, exercise or defence of legal claims. (Right to object in accordance with Art. 21(1) GDPR).

If your personal data is processed for the purpose of direct marketing, you have the right to object at any time to the processing of your personal data for the purpose of such marketing; this also applies to profiling insofar as it is related to such direct marketing. If you object, your personal data will subsequently no longer be used for the purpose of direct advertising. (Right to object in accordance with Art. 21(2) GDPR).

Right to appeal to the competent supervisory authority

In the case of infringements of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work or the place of the alleged infringement. The right of appeal is not prejudiced by any other administrative or judicial remedy.

Right to data portability

You have the right to receive data that we process automatically on the basis of your consent or in fulfilment of a contract, either to yourself or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another data controller, this will only be done insofar as it is technically possible.

SSL and TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us, this site uses SSL and TLS encryption. You can recognise an encrypted connection by switching the address line of the browser from "http://" to "https://" and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, blocking, deletion and correction of data

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if applicable, a right to correction, blocking or deletion of this data. For this purpose as well as for further questions on the subject of personal data, you can contact us at any time at the address given in the legal notice.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. To do this, you can contact us at any time at the address given in our legal notice. The right to restriction of processing is available in the following cases:

• If you contest the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.
• If the processing of your personal data happened/is happening unlawfully, you can request the restriction of data processing instead of deletion.
• If we no longer need your personal data, but you need it to exercise, defend or assert legal claims, you have the right to request restriction of the processing of your personal data instead of deletion.
• If you have lodged an objection in accordance with Art. 21 (1) GDPR, a comparison must be done between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to demand the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, such data may - apart from being stored - only be processed with your consent or for the assertion, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.

Objection to advertising e-mails

We hereby object to the use of contact data published within the scope of the legal notice obligation to send advertising and information material that has not been expressly requested. The website providers expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam e-mails.

3. Data collection on our website

Cookies

Some of the Internet pages use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies enable us to make our website more user-friendly, more effective and safer. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your visit. Other cookies remain stored on your end device until you delete them. These cookies enable us to recognise your browser on your next visit.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or generally and activate the automatic deletion of cookies when closing the browser. If you deactivate cookies, the functionality of this website may be limited.

Cookies that are required to carry out the electronic communication process or to provide certain functions you have requested (e.g. shopping cart function) are stored on the basis of Art. 6 (1) lit. f GDPR. The website operator has a legitimate interest in storing cookies for the technically correct and optimised provision of its services. Insofar as other cookies (e.g. cookies to analyse your surfing behaviour) are stored, these are separately explained in this data protection declaration.

Server-Log-Data

The provider of the website automatically collects and stores information in so-called server log files, which your browser automatically sends to us. These data are:

• browser type and browser version
• operating system used
• referrer URL
• host name oft he accessing computer
• Time oft he server request
• IP address

This data is not combined with other data sources.

The collection of this data is based on Art. 6 (1) lit. f GDPR. The website operator has a legitimate interest in the technically correct presentation and optimisation of its website - for this purpose, the server log files must be collected.

Contact form

If you send us requests via the contact form, your personal data from the request form, including the contact data, will be stored by us for the purpose of processing the request and in case of further enquiries. We do not pass on this data without your consent.

The processing of the data entered in the contact form is therefore based exclusively on your consent (Art. 6 (1) lit. a GDPR). You can revoke this consent at any time. All you need to do is send us an informal e-mail. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

The data you entered in the contact form will be stored by us until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies (e.g. after we have completed processing your request). Mandatory legal obligations - in particular archiving periods - remain unaffected.

Requests by e-mail, telephone or fax

If you contact us by e-mail, telephone or fax, your request including all your personal data ( name, request) will be stored and processed by us for the purpose of processing your request. We do not pass on this data without your consent.

The processing of this data is based on Art. 6 (1) lit. b GDPR if your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on your consent (Art. 6 (1) lit. a GDPR) and/or on our legitimate interests (Art. 6 (1) lit. f GDPR), as we have a legitimate interest in effectively processing the requests addressed to us.

The data you send to us via contact requests will be stored by us until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies (e.g. after completing the processing of your request). Mandatory legal obligations - in particular legal archiving periods - remain unaffected.

Registration on this website

You can register on our website in order to use additional functions on the site. We use the data you enter only for the purpose of using the particular offer or service for which you have registered. The mandatory information requested during registration must completely filled in. Otherwise we will reject the registration.

For important changes, for example regarding the scope of the offer or in the case of technically necessary changes, we use the e-mail address provided during registration to inform you.

The processing of the data entered during your registration is based on your consent (Art. 6 (1) 1 lit. a GDPR). You can revoke your consent at any time. All you need to do is send us an informal e-mail. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

The data collected during your registration will be stored by us for as long as you are registered on our website and will then be deleted. Legal archiving periods remain unaffected.

Comment function on this website

For the comment function on this page, in addition to your comment, details about the time the comment was created, your e-mail address and, if you do not post anonymously, the user name you have chosen will be stored.

Storage period of comments

The comments and the associated data (e.g. IP address) are stored and remain on our website until the commented content has been completely deleted or the comments have to be deleted for legal reasons (e.g. offensive comments).

Legal basis

The storage of the comments is based on your consent (Art. 6 (1) lit. a GDPR). You can revoke your consent at any time. All you need to do is send us an informal e-mail. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

Processing of data (customer and contract data)

We collect, process and use personal data only to the extent that it is necessary for the establishment, content or amendment of the legal relationship (inventory data). This is done on the basis of Art. 6 (1) lit. b GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures. We collect, process and use personal data about the use of our Internet pages (usage data) only insofar as this is necessary to enable the user to use the service or to charge the user for the service.

The collected customer data is deleted after completion of the order or ending of the business relationship. Legal archiving periods remain unaffected.

Data transmission when concluding contracts for services and digital content

We only transmit personal data to third parties if this is necessary for the execution of the contract, for example to the credit institution commissioned with the payment processing.

Further transmission of data does not take place or only if you have expressly consented to the transmission. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.

Legal basis for data processing is Art. 6 (1) lit. b GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

MyFonts Counter

On this website we use MyFonts Counter, a web analytics service provided by MyFonts Inc, 500 Unicorn Park Drive, Woburn, MA 01801, USA. Based on the license terms, page view tracking is performed by counting the number of visits to the website for statistical purposes and transmitting them to MyFonts. MyFonts only collects anonymized data. If necessary, the data is passed on by activating Java Script code in your browser. To prevent the execution of Java Script code from MyFonts altogether, you can install a Java Script blocker (e.g. www.noscript.net). For more information about MyFonts Counter, please see MyFonts' privacy policy at https://www.myfonts.com/a/font/legal/website-use-privacy-policy.

4. Social media

eRecht24 Safe Sharing Tool

The content on our pages can be shared in social networks such as Facebook, Twitter or Google+ in a data protection-compliant manner. This pages uses the eRecht24 Safe Sharing Tool. This tool only establishes direct contact between the networks and users when the user actively clicks on one of these buttons. The click on the button constitutes consent according to Art. 6 para. 1 lit. a DSGVO. This consent can be revoked at any time with future effect.

An automatic transfer of user data to the operators of these platforms does not take place through this tool. If the user is registered with one of the social networks, an information window appears when using the social buttons of Facebook, Google+1, Twitter & Co. in which the user can confirm the text before sending it.

Our users can share the contents of this page in social networks in a data protection compliant manner without complete surfing profiles being created by the operators of the networks.

Twitter plug in

Functions of the Twitter service are integrated on our pages. These functions are offered by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the "Re-Tweet" function, the websites you visit are linked to your Twitter account and made known to other users. In this process, data is also transmitted to Twitter. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Twitter. You can find more information about this in Twitter's privacy policy at: https://twitter.com/de/privacy.

The use of the Twitter plugin is based on Art. 6 (1) lit. f GDPR. The website operator has a legitimate interest in ensuring the greatest possible visibility in social media.

You can change your privacy settings on Twitter in the account settings at  https://twitter.com/account/settings 

Google+ plug in

The provider is Google Ireland Limited („Google“), Gordon House, Barrow Street, Dublin 4, Irland.

Collecting and sharing information: You can use the Google+ button to publish information around the world. Through the Google+ button, you and other users receive personalised content from Google and our partners. Google stores both the information that you have given +1 for a content and information about the page you were viewing when you clicked +1. Your +1s can be displayed together with your profile name and your photo in Google services, such as search results, or in your Google profile, or elsewhere on websites and advertisements on the internet.

Google records information about your +1 activities in order to improve Google services for you and other users. In order to use the Google+ button, you need a globally visible, public Google profile, which must contain at least the name chosen for the profile. This name is used in all Google services. In some cases, this name may also replace another name you used when sharing content through your Google Account. The identity of your Google profile may be displayed to users who know your email address or have other identifying information about you.

Use of information collected: In addition to the uses explained above, the information you provide will be used in accordance with Google's applicable privacy policy. Google may publish aggregate statistics about users' +1 activities or share them with users and partners, such as publishers, advertisers or affiliated websites.

The use of the Google+ plugin is based on Art. 6 (1) lit. f GDPR. The website operator has a legitimate interest in achieving the greatest possible visibility in social media.

5. Analysis tools and advertising

Google Analytics

This website uses functions of the web analysis service Analytics. The provider is Google Ireland Limited („Google“), Gordon House, Barrow Street, Dublin 4, Irland.

Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

The storage of Google Analytics cookies and the use of this analysis tool are based on Art. 6 (1) lit. f GDPR. The website operator has a legitimate interest in analysing user behaviour in order to optimise both its website and its advertising.

Browser plug in

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. In addition, you can avoid the collection of the data generated by the cookie and related to your use of the website (incl. your IP address) to Google as well as the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Objection to data collection

You can avoid the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be placed, which will stop the collection of your data during future visits to this website: Deactivate Google Analytics.

More information on how Google Analytics handles user data can be found in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

Demographic characteristics with Google Analytics

This website uses the "demographic characteristics" function of Google Analytics. This allows the generation of reports containing information on the age, gender and interests of site visitors. This data comes from interest-based advertising from Google as well as visitor data from third-party providers. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally object to the collection of your data by Google Analytics as shown in the paragraph "Objection to data collection".

Storage duration

Data stored by Google at user and event level that is linked to cookies, user identifiers (e.g. User ID) or advertising IDs (e.g. DoubleClick cookies, Android advertising ID) is anonymised or deleted after 14 months. Details can be found under the following link: https://support.google.com/analytics/answer/7667196?hl=de

6. Newsletter

Newsletter data

If you would like to receive the newsletter offered on the website, we need an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. No further data is collected or only on a voluntary basis. We use this data exclusively for sending the requested information and do not pass it on to third parties. We use the CleverReach e-marketing tool for this purpose. You can find more information on the processing of data by CleverReach at: www.cleverreach.com/en-de/privacy-policy/

The data entered in the newsletter registration form is processed exclusively on the basis of your consent (Art. 6 (1) lit. a GDPR). You can revoke your consent to the storage of the data, the email address and their use for sending the newsletter at any time, for example via the "unsubscribe" link in the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation.

The data you provide for the purpose of receiving the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted after your unsubscription. Data stored by us for other purposes remains unaffected by this.

7. Plugins and Tools

Google Web Fonts

This site uses so-called web fonts provided by Google for the uniform display of fonts. When you call up a page, your browser loads the required web fonts into its browser cache in order to display texts and fonts correctly.

For this purpose, the browser you are using must connect to Google's servers. This informs Google that our website has been accessed via your IP address. Google Web Fonts are used in the interest of a uniform and appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 (1) lit. f GDPR.

If your browser does not support web fonts, a standard font is used by your computer.

For more information on Google Web Fonts, please visit  https://developers.google.com/fonts/faq and read Google’s privacy policy: https://policies.google.com/privacy?hl=de.

Google Maps

This site uses the mapping service Google Maps via an API. The provider is Google Ireland Limited („Google“), Gordon House, Barrow Street, Dublin 4, Irland.

To use the functions of Google Maps, it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transmission.

Google Maps is used in the interest of an appealing presentation of our online offers and to make it easy to find the places we indicate on the website. This constitutes a legitimate interest within the meaning of Art. 6 (1) lit. f GDPR.

More information on the processing of user data can be found in Google's privacy policy: https://policies.google.com/privacy?hl=de.

Google reCAPTCHA

3. Purchasing vouchers via our website

Description and scope of data processing
On our website there is the option to purchase vouchers. If a user uses this option, the data entered in the input mask will be transmitted to us and saved. This data is: title, first name, surname, address, email address, telephone number, voucher amount, personalisation of the voucher, shipping options/alternative shipping address, method of payment.
Voucher purchases on our website go through the online ordering system of websLINE Internet- & Marketing GmbH, Sägewerkstrasse 24, 83395 Freilassing, Germany. All order data you enter shall be encrypted. websLINE commits to the data privacy-appropriate handling of your personal data. The company takes all organisational and technical measures to protect your data.
In this context, no further transfer of your data to third parties takes place. The data is used exclusively for processing your booking and for communication purposes.

Legal basis for the processing of data
The legal basis for the processing of the data is the conclusion of a contract of sale with the user.

Purpose of data processing
The processing of personal data from the input mask serves solely to process your voucher purchase and to process payment transactions.

Duration of storage
The data will be deleted as soon as it is no longer necessary for the purpose of its collection. In the case of a contractual relationship, we will delete the data received as soon as national, commercial, statutory or contractual retention requirements have been met.

Means of objection and removal
The user has the option to object to the processing of their personal data at any time.